Terms and Conditions

1. Introduction

Welcome to Isodora. These Terms and Conditions ("Terms") govern your use of our ISO certification management platform and services. By accessing or using our platform, you agree to be bound by these Terms.

2. Acceptance of Terms

By creating an account and using Isodora, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you may not use our services.

3. User Accounts

3.1. You must create an account to use our services. You are responsible for maintaining the confidentiality of your account credentials.

3.2. You agree to provide accurate, current, and complete information during the registration process.

3.3. You are responsible for all activities that occur under your account.

4. Use of Services

4.1. You agree to use our services only for lawful purposes and in accordance with these Terms.

4.2. You may not use our services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services

5. Intellectual Property

5.1. All content, features, and functionality of Isodora — other than third-party content licensed to us, including the standards text referred to in clause 5.3 — are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

5.2. You retain ownership of any content you upload to our platform. By uploading content, you grant us a license to use, store, and process that content to provide our services.

5.3. Licensed standards

Isodora AB reproduces limited extracts from certain standards in the Service under licence from the Swedish Institute for Standards (SIS). SIS is the owner and copyright holder of those standards and also sells the complete standards at www.sis.se. You may use the reproduced text only within the Service, and may not copy, extract, or redistribute it. The standards currently reproduced are:

• SS-EN ISO/IEC 27001:2023
• SS-EN ISO 9001:2026
• SS-EN ISO 14001:2026
• SS-ISO 45001:2018
• ISO/IEC 42001:2026

The following notice applies to the reproduced text:

6. Data and Privacy

Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal information and complying with applicable data protection laws, including GDPR.

The Data Processing Agreement forms part of these Terms and applies to all content the customer uploads. The customer’s organisation is the controller and Isodora is the processor for that content.

Service levels

Service levels are set out in the Service Level Agreement. The Standard (Target) tier applies unless a different tier is agreed in an Order Form.

7. Limitation of Liability

7.1. Our services are provided “as is” without warranties of any kind, either express or implied, except for the service levels expressly set out in the SLA.

7.2. Independent Parties and Third-Party Services

Isodora is an independent party and is solely responsible for the services it provides directly under these Terms.

Where Isodora introduces or otherwise surfaces an independent third-party service provider — for example, an external legal advisor — that provider delivers its services under a separate agreement entered into directly between the provider and the customer. Isodora is not a party to any such arrangement.

Isodora bears no responsibility or liability for the services, advice, acts, omissions, or representations of any independent third-party service provider, regardless of whether Isodora facilitated the introduction.

7.3. To the fullest extent permitted by applicable law, Isodora shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

AI-generated content

Analyses, suggestions and generated documents are aids. The customer is responsible for reviewing them before using them in a certification or towards an authority. Isodora does not warrant correctness or completeness of AI-generated content.

8. Termination

The customer may terminate the subscription in accordance with the plan and any Order Form. We may suspend or terminate access without prior notice only for serious breaches of these Terms or a security risk. In other cases we give at least 30 days’ notice.

After termination, deletion or return of personal data follows Appendix D.4 of the Data Processing Agreement.

9. Changes to Terms

We may modify these Terms. Materially adverse changes are notified at least 30 days in advance by email to the account administrator, in line with SLA §10 and the DPA’s 30-day rule for sub-processors. Other changes are notified by posting the new Terms on this page and updating the “Last updated” date.

Governing law and disputes

These Terms are governed by Swedish law. Disputes shall be settled by Swedish general courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance.

10. Contact Information

If you have any questions about these Terms, please contact us at: